Business Analyst

We are seeking a Business Analyst to join the Revenues & Transactional Services team within the Resources Department.

Business Analyst – Revenues and Transactional Services Transformation
Location: Enfield, London (Hybrid)

The London Borough of Enfield is seeking an experienced Business Analyst to support the transformation of its Revenues and Transactional Services directorate. This is an exciting time to be part of an ongoing transformation programme, with the opportunity to hit the ground running and make a real difference. This role is pivotal in delivering operational improvements through new technology, process optimisation, and a customer-centric approach and culture.

This role will operate within the transformation team within the Revenues and Transactional Services Directorate.

Key Responsibilities:

• Support the development of a new target operating model aligned with strategic transformation objectives.
• Scoping statement of works and development of clear recommendations based on user research and insight.
• Map and redesign “as-is” and “to-be” processes, integrating automation, workflow technology, and self-service channels.
• To undertake extensive data analysis to support decision-making and identify trends.
• Serve as the primary liaison for Revenues and Transactional Services stakeholders.
• Engage with business users to challenge feedback, optimise processes, and identify further transformation opportunities.

Experience:

• You have a successful track record of working in multidisciplinary teams to deliver technology-enabled projects and services.
• You’re experienced in understanding and balancing client, organisational, and technical needs and knowing how to balance these when recommending decisions.
• 3–5 years’ business analysis experience within the local government sector.
• In-depth knowledge of Revenues and Transactional operations.
• Strong communication and stakeholder management skills.
• Proven experience developing and implementing target operating models.
• Ability to deliver clear recommendations to management and staff. You possess strong communication skills, capable of simplifying and distilling complex data and analysis for diverse audiences.
• You have proven ability to lead analysis of complex business problems and build robust evidence to drive strategic system and process decisions.
• Proficiency in process mapping and aligning with automated, customer-focused models. You are skilled at visualising customer journeys using data to identify problems and inform solutions.
• Familiarity with modern technology platforms, including but not limited to AI, bots, and workflow tools.
• Commitment to delivering excellent customer service.

Contact Details:

If you would like to know more about the role, please contact Dennis Leeks on 02081321051 for an informal discussion.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.